Legal Section…

For U.S. customers, these terms include a class-action waiver clause and require binding arbitration on an individual basis to resolve disputes. See the “Complaints or Need to Contact Us?” section below, titled “U.S. Arbitration Agreements and Class-Action Waivers”, for details.

These terms apply when you shop with us (or visit our services, apps, and website (hereinafter referred to as the “Website”). These terms are important to both of us as they define our expectations of each other and also provide you with helpful information. You can also visit our help pages (which are also part of these terms) for more information. Of course, if you have any other needs, please contact customer service—we’d love to hear from you!

When you place an order on our app and it is shipped to the U.S., unless the item is marked as sold by a brand partner (hereinafter referred to as “ASOS Brand Partner”),

We update these terms and help pages regularly and may make changes from time to time, so please remember to check the latest version before shopping, as the latest version will apply.

About You

Placing an Order

If you purchase items directly from us, you will pay us directly using your bank card.

After placing your order, you will receive a confirmation email. We will then conduct a standard pre-authorization check to ensure you have sufficient funds in your card to pay for the entire order or a partial payment.

Your order will only be accepted after payment is approved and we have deducted the amount from your payment card (and then the contract will be established according to these terms).

You may be able to cancel your order shortly after placing it (but you cannot change it) – the exact timeframe depends on your chosen shipping method and whether you purchased from a brand partner (see your confirmation email for details). You cannot change your order – you will need to cancel the original order (and/or return the original item) and then place a new order.

All orders are subject to stock availability and the price will be confirmed at the order price. Rest assured, we will contact you if there are any issues with your order.

In rare cases, we may need to refuse or cancel an order, or close or freeze your account (even if we have previously confirmed your order) – for example, if we discover any irregularities in the order or account, or if your order quantity exceeds the quantity limit listed on a specific product detail page. If your account has been frozen and you believe we have made a mistake, please contact customer service; they will be happy to assist you.

Your Information

Our Privacy Policy explains how we use your information. If your information changes, please be sure to update “My Account” so we can continue to provide you with the best service (you can also update your marketing preferences there).

We are happy to interact with you through social media. However, we have no control over these social media platforms or your profile settings on those platforms. Please review and configure your privacy settings so you understand and feel comfortable with how your personal information is used on these platforms.

Legal Aspects

We reserve the right to modify, delete, or change any part of our Services and/or Website (including our Terms and Conditions) at any time.

For the handling of claims and disputes under this Agreement, please contact us.

User-Generated Content

Have we contacted you via social media to promote your content on our social media channels? Congratulations! This means we like your style.

By agreeing to our promotion of your content on our social media channels and platforms, you consent to:

We may use your username and content (“Content”) in the application and its affiliated social media platforms (including, but not limited to, Instagram, Facebook, and TikTok) and/or any other marketing materials;

We may modify the Content (for example, we may edit, crop, adapt, enhance, or use only a portion of it without treating your Content in a derogatory manner).

You promise:

You have obtained permission from all persons in the Content;

You have the right to grant the above rights;

You are at least 16 years old.

If you (or anyone in the Content) request us to remove the Content, we will remove it from the social media accounts we control. We may remove Content from our accounts or platforms at our sole discretion without your prior consent.

You understand that social media platforms and users of the platforms may share and use the Content after it is published. In particular, users of these platforms can take screenshots of the content and save them to their own devices, or share the content to social media platforms or websites that contain the content (and have sharing capabilities). If you do not wish to grant the above permissions, please do not consent to our use of this content.